Terms & Conditions

Prices F.O.B. Bismarck, ND

TERMS AND CONDITIONS OF SALE: Visa, MasterCard, American Express, Discover and Cash/Check are accepted.

PRICING: All pricing is subject to change without notice.

PRODUCT RETURN POLICY: All returns or exchanges must be approved by Thermo-Cool and must be saleable condition. Thermo-Cool will accept resalable merchandise ONLY within a 30-day period of purchase date. Thermo-Cool will determine if merchandise returned is resalable (unused and/or undamaged). A restocking fee of 20% will apply to all returned merchadise. A Return Authorization number must be approved by Thermo-Cool Products prior to returning product. Shipping charges are non-refundable.

RETURNS: MUST be labeled with Return Authorization number assigned by Thermo-Cool to assure proper credit is given.

SHIPPING: Orders will be filled Monday-Friday. Orders received by 1pm CST will have same day shipping. All orders received after 1pm CST will be shipped next business day. (Some exceptions may apply)

EXCHANGES: Any defective product will be replaced with "like" product, if returned within 90 days of date of purchase.

Please contact us at:
1-800-538-8122 or write sales@thermo-cool.com

Office Hours:
M-F 8am - 5pm Central Standard Time
(Closed Holidays & Weekends)